Privacy Policy
MSM/DRH Limited is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it and your rights under UK data protection legislation.
Who We Are
MSM/DRH Limited is responsible for the personal information collected through this website and through enquiries made directly to our business.
If you have any questions about this policy or how we handle your information, please contact us:
Email: info@msmdrh.co.uk
Telephone: 01684 564792
Information We Collect
We may collect personal information when you contact us through our website, by email or by telephone.
This may include:
- Your name and company name
- Your email address and telephone number
- Information provided in an enquiry or correspondence
- Information relating to products or services you have requested
Our website may also collect technical information, such as your IP address, browser type, device information and pages visited, through standard website functions and analytics services.
How We Use Your Information
We use personal information to:
- Respond to enquiries and requests for information
- Provide quotations, products and services
- Communicate with customers and prospective customers
- Maintain business records and meet legal obligations
- Monitor website performance and improve our services
- Send marketing communications where you have agreed to receive them
Depending on the circumstances, we process information because it is necessary to fulfil a contract, comply with a legal obligation, pursue our legitimate business interests or because you have given your consent.
Our legitimate interests include responding to business enquiries, maintaining customer relationships and operating a secure and effective website.
Contact Forms and Marketing
When you submit an enquiry through our website, we use the information you provide to respond to your request.
Our contact form also allows you to indicate whether you would like to receive occasional marketing communications. Agreeing to marketing is optional and is not required for us to process your enquiry.
If you have agreed to receive marketing communications, you can withdraw your consent at any time by contacting us.
Cookies and Google Analytics
Our website may use cookies and similar technologies to support its operation and help us understand how visitors use it.
We use Google Analytics to collect information about website activity, such as pages visited, visitor numbers, devices used and how visitors find our website. This information helps us monitor performance and make improvements.
Analytics technologies may collect technical identifiers and usage information. Where consent is required, we will obtain it before using non-essential cookies. Where a permitted exception applies, we will provide information and an appropriate means to object.
You can also manage or delete cookies through your browser settings.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our website, manage communications or deliver our services. These may include website hosting providers, IT support providers and email services.
Information may also be disclosed where required by law or a regulatory authority.
Where service providers process information outside the UK, appropriate data protection safeguards will be applied where required.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include responding to enquiries, maintaining customer and business records, fulfilling contractual obligations and meeting legal requirements.
We review the information we hold and securely delete it when it is no longer required.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is restricted to those who need it for legitimate business purposes.
Your Data Protection Rights
Under UK data protection legislation, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request the deletion of your information in certain circumstances
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Request the transfer of your information where applicable
- Withdraw consent where we rely on it
You also have the right to object to the use of your personal information for direct marketing at any time.
To exercise your rights, please contact us using the details above.
Complaints
If you have concerns or wish to make a complaint about how we handle your personal information, please contact us at info@msmdrh.co.uk.
We will acknowledge data protection complaints within 30 days, investigate them appropriately, keep you informed and explain the outcome.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk
Telephone: 0303 123 1113
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations or legal requirements. The latest version will always be available on this page.